Question: How long does it take to receive my order?
Answer: Normal turnaround time depends on product, quantity, inventory, where items are shipping and when an order is placed. The quickest turn around time will always be strived for but an estimate is 5-15 business days. This is not guaranteed and are subject to change.
Business days are Monday - Friday 8:00 am Eastern time to 6:30 pm Eastern time excluding all major holidays (Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day, and Thanksgiving.).
Question: Can I cancel my order?
Answer: We strive for quick turnarounds on all orders. In the event you wish to cancel your order, you may incur Cancellation, Shipping or other Fees based on the current status and age of your order at the time of the cancellation request. Orders that have already shipped are not eligible for cancellation, refund or credit.
To cancel your order, please email us at firstname.lastname@example.org
The following information is required in your email request for a cancellation:
1. Valid contact Phone Number
2. Item(s) you wish to cancel on the Order
Question: OHIO Sales Tax Exempt Form
Answer: We are required to collect sales tax for all purchases within the state of Ohio except where exempted by law.
If you are in the state of Ohio and wish to place orders without sales tax please send us a completed copy of Ohio form STEC-B "Sales and Use Tax Blanket Exemption Certificate".
Question: Incorrect Shipping Address
Answer: We are not responsible for incorrect shipping information provided by the customer. A minimum of a $15.00 charge per box will be assessed for all shipments that have to be redirected.
Question: How are products shipped?
Answer: All of our orders are shipped UPS Ground unless otherwise requested or selected. Shipments to Hawaii, Puerto Rico, Mexico, and some areas of Canada are made via USPS. Some areas require air shipping and there will be additional charges for this service. Import tax is the responsibility of the customer.
****In the event that a customer or user of this website in any way attempts legal action or suit against the company, it's owner, it's employees or it's affiliates, said party assumes the sole responsibility of any and all legal fees of the company, it's owner, it's employees or it's affiliates. Any orders placed through this website or use thereof by any party is done so in the understanding and agreement with the terms and conditions of doing business with The Poletti Group, LLC DBA Cameron's Kilt, it's ower, it's employees and it's affiliates.****
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DBA of The Poletti Group LLC